Internet of Things
As the Internet of Things continues to evolve, many companies, especially network operators, are struggling with rapid increases in data volume. Data load predictions of 24 – and even 12 – months ago have long been surpassed. This creates a tremendous amount of strain on infrastructures that did not predict the dramatic increase in the amount of data coming in, the way the data would need to be queried, or the changing ways that business users would want to analyze data.
Mobile network operators such as Verizon, AT&T, British Telecom and China Mobile are attempting to manage massive loads on systems that were designed, on average, five to 10 years ago. Those systems contemplated a certain load based on the number of devices on the network and the nature of how those devices were used. Call centers are bearing the brunt of this, from the explosion of mobile and other connected devices hitting the network to the ways they use the network.
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